Skip to main content

Consumer Protection

The IPA's Commitment to Consumer Protection

The Illinois Power Agency (IPA) is committed to robust consumer protection for customers participating in the IPA-administered incentive programs, Illinois Shines and Illinois Solar for All (ILSFA). To protect customers and address consumer protection issues, the Agency works diligently to:

  • Protect customers against misleading or unfair business practices
  • Help residents and businesses make informed choices about whether and how to go solar
  • Build trust in the Programs and encourage positive customer experiences
  • Ensure that state-administered incentive funding only supports entities that responsibly serve the public

Quick Links

Consumer Protection in Illinois Shines

Illinois Shines places consumer protection at the center of the Program’s day-to-day operations and requirements. To participate in Illinois Shines, solar companies must meet rigorous consumer protection standards and comply with detailed Program requirements. These safeguards help protect customers as they navigate their solar journey.

As part of this commitment to protecting consumers, the IPA upholds its consumer protection requirements with the utmost dedication and care. The Agency takes disciplinary actions against solar companies found to have violated consumer protection requirements, up to and including suspension from the Program. This oversight helps make sure that participating entities act responsibly and that customers feel confident engaging with the solar companies vetted through the Program.

Consumer education and transparency are also key pillars of Illinois Shines. The Program prioritizes educating consumers about the decision to go solar by providing resources, including standardized Disclosure Forms, brochures, and fact sheets, that help protect them against misleading and problematic business practices.

To learn more, visit the Consumer Protection & Support page on the Illinois Shines website.

Consumer Protection in Illinois Solar for All

ILSFA is deeply committed to protecting the residents, non-profits, and public facilities that participate in the Program. Participating solar companies are thoroughly vetted and projects must meet financial requirements designed to ensure that participants save money, helping to reduce financial risk and build trust in the Program.

Providing strong education and clear information to Program participants is as key for ILSFA as it is for Illinois Shines. The Program offers a variety of resources to help participants understand the Program and protect their interests. Key resources include standardized Disclosure Forms, brochures, and fact sheets.

To learn more, visit the Protecting Participants page on the ILSFA website.